Fair on both sides.

01 · Session Consumption and Non-Refundability

Interviews are strictly non-refundable once a session has commenced (subject to the EU consumer rights described in Section 4 and the technical failure provisions in Section 3). A session is officially deemed "commenced" the moment the interview timer starts and the AI generates its first prompt.

Once commenced, interviews are consumed and cannot be refunded for: session outcome, early exits, user-side technical issues (your local network, device, browser, microphone, or audio hardware), or subjective dissatisfaction with the AI's feedback.

02 · Interview Validity and Expiry

Interviews have a fixed validity period from the date of purchase. The current validity windows are:

Unused interviews expire at the end of the validity period and are not refundable, transferable, or extendable, except where we initiate the expiry early due to service discontinuation (see our Terms of Service).

03 · Technical Failures on Our End

We will restore the interviews used for any session interrupted or rendered unusable by a verified technical failure on our infrastructure. This includes:

• System-wide outages affecting multiple users
• Voice or transcription service errors that prevent the session from completing normally
• AI service errors that cause the interviewer persona to stop responding, repeat itself excessively, or produce unusable output
• Failure to generate your tear sheet after a completed session
• Any other verifiable malfunction on our side that prevented you from receiving the full session you paid for

To report a technical failure, contact support@plsfixthx.ai within 7 days of the session with your account email, the session ID, the approximate time the issue occurred, and a brief description of what went wrong. We will review the session logs and respond within 3 business days. Verified failures result in full interview restoration to your account.

Issues caused by factors outside our infrastructure — including your local internet connection, device, browser, microphone, audio hardware, or external interruptions — are not eligible for refund or interview restoration. We reserve the right to verify the source of any reported issue using our session logs and infrastructure monitoring data.

04 · European Union Consumer Rights

If you are a consumer resident in the European Union or the United Kingdom, you have a statutory 14-day right to withdraw from any digital content purchase. This right applies BEFORE you have begun using the digital content.

By proceeding with your purchase and beginning your first interview session, you expressly consent to the immediate provision of the digital content and acknowledge that you lose your right to withdraw under Directive 2011/83/EU Article 16(m) and equivalent UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you have purchased interviews but have NOT yet started a session, you may request a full refund within 14 days of purchase by emailing support@plsfixthx.ai with your account email and order reference.

05 · Chargebacks and Disputes

If you have a billing concern, we ask that you contact support@plsfixthx.ai BEFORE initiating a chargeback through your bank or card issuer. We aim to respond within 3 business days and resolve legitimate billing issues directly.

Initiating an unauthorized chargeback without first contacting us is a violation of our Terms of Service and will result in immediate account termination and a permanent ban from the platform. We retain the right to provide evidence to your card issuer including session usage records, IP logs, and account activity.

06 · Contact

For all refund inquiries, contact support@plsfixthx.ai.